Frequently Asked Questions
CNote is an investment platform that allows you to earn a competitive financial return while increasing economic inclusion and supporting financially-underserved communities across America.
CNote invests your money with community lenders who have a long track record of financial stability and are committed to supporting low-to-moderate income communities and investing in women & minority entrepreneurs.
Your investment helps small businesses grow and funds community development projects like affordable housing, building more economically inclusive communities.
CNote’s Flagship Fund is an investment product that currently pays a 2.50% annual return (interest paid monthly) and generates that return by investing in a diversified network of certified community development financial institutions (CDFIs) that drive capital into financially-underserved communities across America.
View the Flagship Fund Product Page to learn more about the offering.
The Wisdom Fund is a fixed income vehicle that increases capital access and lending for businesses led by women of color.
It is a co-created effort to bring new thinking, experimentation, and sustainable solutions to drive wealth creation for women of color in the United States.
Visit the Wisdom Fund page to learn more about the targeted impact, partners, and the structure of the fund.
The CNote Promise Account is a cash management solution for institutional investors designed to provide FDIC and NCUA insurance coverage with positive social impact and competitive returns.
The Promise Account provides the flexibility of 90-day liquidity and the peace of mind that comes from FDIC and NCUA backing, all while helping communities around the country thrive.
The Promise Account is currently only available to accredited investors.
Most new accounts are funded and earning interest within ten business days of signup. However, this timeline can vary by product and prevailing community investment market dynamics.
This can result in a delay between when you initiate a transfer and when funds are pulled from your account.
This delay happens because all CNote investments are matched to the capital needs of our community partners. CNote does not pull funds from your account until needs matching is complete, at which time we will notify you. The needs matching process can take up to 30-60 days in some instances. When the needs matching process is complete, your money is then transferred to our community partners and starts earning interest. It takes 6 business days from when we initiate a transfer (send a request to your host financial institution) for the funds to appear in your CNote account and start earning interest.
CNote was founded by two successful women who spent years working in finance. They saw that the investment industry typically favored the wealthy and connected. They saw an opportunity to create financial products that increased inclusion rather than perpetuated inequality.
Our mission at CNote is to make financial freedom more accessible to the masses. The money you invest in CNote brings new opportunity to underserved communities which helps fuel the real engine of growth in this country, the small business. Those success stories lead to more jobs, more income, and hopefully empowers these new investors to make more conscious decisions with their capital.
Visit CNote’s About Us section to read our full story.
People typically invest in CNote for two reasons, to generate a positive return on their investment and because they want to invest their money in causes they care about.
Many of our users want to build a more inclusive economy and don’t think that entrepreneurs should be denied a small business loan because of their gender, race, or the community they happen to live in. By supporting lenders that provide capital access to underserved communities, CNote Members know their money is building a more inclusive economy.
CNote’s Flagship Fund has no minimum and anyone can invest.
CNote’s Wisdom Fund is an accredited-only offering with a $100,000 minimum.
CNote’s Promise Account is an accredited-only offering with a $250,000 minimum.
Customized products have varying minimums. Inquire with our sales team to learn more about customized product construction and minimums.
CNote’s Wisdom Fund has a fixed sixty-month investment term and funds cannot be withdrawn prior to that maturity date.
CNote’s Flagship Fund offers quarterly liquidity on up to 10% or $20,000 of your investment (whichever is larger). For most customers, this means they can withdraw their entire balance any quarter. CNote has the discretion to allow larger withdrawals as well and we always work closely with customers to meet their needs. You can initiate withdrawal requests directly from your secure, online CNote Account.
Quarterly liquidity dates are January 1, April 1, July 1, and October 1 and we require 30 days’ notice.
For example, if you want to make a withdrawal on July 1, please submit your request on or before June 1. As mentioned above, we work with our Members on a case-by-case basis to meet immediate and unexpected liquidity needs, typically with no issue. If you do need to make an unanticipated withdrawal you can email firstname.lastname@example.org and we’ll do our best to get you your money when you need it.
Here are a few additional things to note about withdrawals. When you put your dollars to work with CNote, we use those dollars to support community lending partners so that low-income communities, and often-ignored segments like women and minorities, can build their businesses. This means your money does not sit in a big grey vault where it collects dust, it’s actually loaned out to real businesses and entrepreneurs. For large account balances in excess of $200,000, there is a 10% liquidity cap, meaning you can withdraw up to 10% of your full balance in any given quarter. Just a friendly reminder that we are working with CDFIs to put those dollars to work while you sleep. Withdrawing your $1M one quarter after you put it in is neither helpful for you (little interest accrued) nor the community members we serve. At CNote, responsible investing means both transparency and access for you, and fairness to the underserved communities that are counting on all of us. Please know this policy before you sign up.
Customized CNote investments may have varying liquidity. Please reference your offering documents for terms and conditions related to your withdrawal.
CNote’s Promise Account Program has flexible liquidity. Please contact support or your customer success representative regarding your liquidity needs.
CNote Notes generate taxable interest on your principal investment.
CNote issues a 1099-INT form reporting interest income for all CNote members that earn more than $10 in interest in a calendar year.
Note: your individual situation may impact the rate of taxation for your interest earnings.
We make money by investing your money in our partner CDFIs and retaining any funds in excess of the rate of return we pay to your account.
For some investors, we charge fees in relation to the creation of a customized offering or for advanced servicing needs.
For individual investors investing in equality through the Flagship Fund, we do not charge any fees.
Your CNote account does not have an account number like a traditional bank, in part, because we are not a bank.
For your convenience, your login and password are your gateways to your CNote account.
We provide confirmation of your investment(s) through legally-binding agreements that every user receives.
We support business, nonprofit, trust, and institutional accounts as well. If you would like to open multiple accounts please contact email@example.com.
CNote supports trust accounts.
CNote supports business accounts.
Effective May 11, 2018, new federal regulations modify how nearly all financial institutions verify business customers. You can read the official guidance on these new rules here. To comply with federal law, when you open a business account, CNote must collect the contact information for one controller and up to four beneficial owners of your business.
A controller is a single individual that has significant responsibility to control, manage, or direct the activities of the business (examples include an Executive, Senior Manager, General Partner, or President).
Beneficial owners are defined as each individual who directly or indirectly owns 25% or more of the equity interest in the business. It is possible for a business to have zero beneficial owners (example: a business owned equally by ten individuals, each with a 10% stake, would have no beneficial owners).
Accordingly, each business will have between zero and four beneficial owners and one listed controller.
Finally, if the ownership or control structure of your business changes, you should update that information in your CNote account. Any account changes will require a new verification process to clear before any new transactions can be processed.
CNote provides financial advisors and planners a simple path to access CNote as a product for their clients. You can learn more about our Advisor program here.
We also offer a free 30 minute phone call with a CNote Team Member to answer any questions and to provide information about onboarding best practices. To schedule your call, email firstname.lastname@example.org.
Yes, we are happy to provide users with a beneficiary designation or a joint ownership form. Once you sign one of these forms it will be stored in your account dashboard and accessible for download at any time. If you’d like to designate a beneficiary or joint account, email email@example.com and we’ll guide you through the process.
Currently, CNote only supports investments from individuals and institutions that are domiciled/incorporated in the United States.
Currently, the Flagship Fund has an expected annual return of 2.50%, subject to change according to the terms of your CNote Promissory Note.
Effective December 15, 2020, the Wisdom Fund has an expected annual return of 1.00% for all new investors.
This change was made in response to the capital needs of our community lender partners, the prevailing interest rate environment, and most importantly, to make sure small business lending to women of color remains accessible and affordable.
Those invested in the Wisdom Fund prior to this effective date will remain at the contracted interest reflected in the terms of their CNote Promissory Note.
Security is core to CNote’s values.
We appreciate the deep trust our customers must have to invest and share sensitive personal information with CNote.
To that end, we have formal security practices that mandate all customer data to be transmitted over secure connections and stored in an encrypted format.
We maintain full audit logs of all activity and have strict policies regarding the disclosure, transmission, and manipulation of customer data.
These procedures may prevent our team from sharing information or making account changes when requested over email or other non-secure communication channels.
CNote also has a Vulnerability Disclosure Program (VDP) which allows security researchers acting in good faith to help us maintain a high standard for security and privacy for our users, partners, and employees.
For obvious reasons, we do not disclose all the various tools and methods we employ to maintain the security of our platform but know that our dedicated engineering team spends a significant amount of time thinking about how to best protect your data from even the most sophisticated of intrusions.
Community Development Financial Institutions (CDFIs) are U.S. Treasury Department certified financial institutions created under the authority of the 1994 Riegle Community Development and Regulatory Improvement Act. They are certified by the CDFI Fund.
CDFIs main mission is to promote economic development and job creation in communities, especially low-income and financially under-served communities.
Social impact is the positive change that comes as a result of some action. CNote’s definition of positive change is increased financial inclusion and social and economic justice.
At CNote, we are working to close the wealth gap by increasing the amount of capital allocated to minority and women-led businesses, creating new jobs, and strengthening the economic resiliency of local communities.
CNote customers can see the tangible social impact through their investment in our platform in the quantitative and qualitative form:
CNote provides regular impact reporting.
We provide quarterly impact metrics along with annual reporting that provides a more comprehensive overview of CNote’s operations and social impact.
The primary quantitative metrics we regularly share publicly in relation to CNote loan fund investments include:
— The number of jobs our investments help create or maintain
— The percentage of capital deployed to women-led businesses
— The percentage of capital deployed to minority-led businesses
— The percentage of capital deployed to low-to-moderate income communities
CNote collects a myriad of other data points from its community partners and can provide customized impact reporting for its bespoke offerings.
Deciding what to do with your money is hard. The world of finance, with all its insider language, doesn’t make it any easier. At CNote we want you make the best decision for YOU. We try to make finance simple and transparent, but if there is anything confusing or unclear and you have questions, please contact us at firstname.lastname@example.org, or call us at (800) 449-6275.
There are no stupid questions. Ask away!